Refunds

The duration of our return and refund period is 30 days. If 30 days have passed since purchase, unfortunately, we cannot offer you a refund or exchange. The Buyer can cancel the purchased item and return it within 14 days from the receipt of the goods by sending or personally delivering them to the Seller's actual address, in advance agreeing on the delivery time by e-mail. To be eligible for a return, the purchased item must be unused and in the same condition that you received it. It must also be in the original packaging. The Buyer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal. The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or withhold compensation in case of damage to the product, negligent handling of the purchased item during use, or failure to follow the instructions, as well as in case when the original packaging of the product is lost or its packaging is significantly damaged. Once the returned item is received and inspected, the Seller will send the Buyer an email to notify the Buyer that the Seller has received the returned item. The Seller will also notify the Buyer of the approval or rejection of refund.


SALE ITEMS

Only regular priced items may be refunded.


EXCHANGES

The items are replaced only if they are defective or damaged


PERSONALIZED ITEMS

Unfortunately, the cost of personalized items cannot be refunded.


DELIVERY

The Buyer is responsible for covering shipping costs for returning the purchased item. Shipping costs are non-refundable. If the Buyer receives a refund, the cost of return shipping is deducted from that refund.


In case of any questions please send us an email.